Discovery Call

Process & Boundaries

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This page explains what our Discovery Call is, and what it is not — so you can decide with clarity.

Still & Soft is designed for a very specific kind of support. Not every approach fits every person, and not every moment is the right timing.

The Discovery Call exists to ensure that:

  • the scope of support is appropriate

  • expectations are clear on both sides

  • the process can be held safely and responsibly

This step protects you, and it protects the integrity of the program.

Why We Use a Discovery Call

The Discovery Call is a short, non-therapeutic conversation.

Its purpose is to:

  • confirm fit and readiness

  • clarify the structure of the program

  • review scope, timing, and capacity

It is not a space for emotional processing, and no treatment, diagnosis, or intervention takes place.

To be clear, the Discovery Call is not:

  • therapy or counselling

  • crisis or trauma support

  • emotional venting or deep personal sharing

  • advice-giving or problem-solving

If you are currently in acute distress or seeking therapeutic support, this space may not be appropriate at this time.

How We Determine Fit

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During or after the Discovery Call, we consider factors such as:

  • current emotional and nervous system stability

  • ability to engage without dependency

  • alignment with an education-based, regulation-focused approach

  • capacity to respect boundaries and structure

Not all requests are accepted. A pause or referral elsewhere may be recommended.

This is not a rejection — it is a decision made in service of safety.

What the Discovery Call Is

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What the Discovery Call Is Not

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Still & Soft operates within clear and intentional boundaries. These boundaries exist to protect both participants and the integrity of the work.

Still & Soft does not:

  • provide therapy, counselling, or diagnosis

  • offer crisis, trauma, or emergency support

  • engage in ongoing emotional contact outside scheduled sessions

  • replace professional mental health care

What We Do Not Provide

Our Role

Closing

Clear boundaries create safe spaces.
This clarity is intentional..

We are guides, not caretakers.
We offer structure, orientation, and education
not treatment or personal decision-making support.

Your personal choices, actions, and wellbeing remain your responsibility.

Boundaries & Safety

If You Are in Distress

If you are experiencing immediate distress, thoughts of self-harm, or an emotional crisis,
please contact your local emergency services or a qualified mental health professional.

Still & Soft does not replace clinical care.

Informed Participation

By requesting a Discovery Call, you acknowledge that:

  • you understand the scope and limits of this service

  • this process does not create a client–therapist relationship

  • participation is voluntary and may not proceed

Clarity is a form of care. This process is designed with that principle in mind.